I'm not just a pretty face
Rusty Cole, Customer Success Manager
Rusty Cole is a Senior Customer Success Manager and World Traveler Extraordinaire, hanging out in Seattle. Let's connect :)
About Rusty Cole
Professional Experience
As a Senior Enterprise Customer Success Manager in Seattle, I draw upon my extensive sales and partner management background to excel in customer success. My primary objective is to empower customers by delivering cutting-edge technology solutions that precisely align with our enterprise clients' unique requirements and objectives. My approach is rooted in consultative customer success methodologies, allowing me to cultivate enduring relationships, foster adoption and retention, and ultimately drive the growth and satisfaction of our valued customers.
Skills and a bit about me
My core competencies include customer success, customer relationship management (CRM), sales enablement software, account management, and strategic planning. I have a passion for helping customers achieve their total potential products and services, and I have successfully exceeded my goals and expectations in terms of revenue, retention, and referrals.
I am also keenly interested in history, culture, and traveling the globe and living abroad. Next up is visiting Greenland 🙂
About Rusty Cole
Recommendations
"With his skillful commitment to the customer experience, Rusty was excellent to work with. Over the course of collaborating with him across a variety of enterprise customers and verticals, I saw his ability to develop relationships, identify key stakeholders, and manage the thorniest of situations. His work was always superb, and it was a pleasure being a teammate."
- Jim Sam, Solution Architect
"By making sense of big, complex enterprises, their people and projects, he could find ways to increase adoption and deliver more value."
- Pedro Gil Carvalho, Dir Engineering
"Rusty is extremely intelligent, driven, customer success-focused, hysterical, handsome, modest, and incredibly humble!"
- Rusty's Mom
Living Abroad
I've had the good fortune through hard work and some luck to have lived and worked in Sweden twice and Siberia* once. I've also traveled extensively for work and fun having achieved a bucket list visiting every continent. Next up is Greenland.
All of these experiences have helped me become more culturally aware, which has benefited me greatly as a Customer Success Manager or Account Manager working globally.
*Siberia is a long story
Through My Lens: Rusty Cole's Adventures
